Privacy Policy

Last updated: June 28, 2026

1. Who we are

This Privacy Policy explains how Atlas Priority Services ("Atlas", "we", "us" or "our") collects, uses and protects your personal data when you visit our website or use our services. It applies to the website at atlaspriorityservices.com and to any enquiries, orders or correspondence you have with us.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Atlas Priority Services is the data controller responsible for your personal data. We are registered with the Information Commissioner's Office (ICO).

You can contact us about this policy or your personal data at:

  • Email: hello@atlaspriorityservices.com
  • Phone: +44 20 8049 9960
  • Post: Atlas Priority Services, 7 Bell Yard, London WC2A 2JR, United Kingdom

2. The personal data we collect

Depending on how you interact with us, we may collect:

  • Identity and contact data — your name, job title, email address, telephone number and the organisation you represent.
  • Service and case data — details of your sponsor licence, Certificate of Sponsorship request, the information you enter into our online tools, and documents you upload to us.
  • Transaction data — records of the services you have requested and payments due, paid or refunded. We do not store full card details; payments are handled by our payment providers.
  • Communications data — the content of your messages, emails and call notes.
  • Technical and usage data — IP address, browser type, device information, and how you use our website (collected through privacy-friendly analytics — see our Cookie Policy).

3. How we collect your data

  • Directly from you — when you complete a form, use one of our tools, request a service, or contact us.
  • Automatically — through cookies and similar technologies when you use our website.
  • From third parties — for example, where a colleague, employer or appointed representative provides your details so we can act on an instruction.

4. How we use your data and our lawful bases

Under the UK GDPR we must have a lawful basis for processing your personal data. We rely on the following:

  • Performance of a contract — to provide the services you have requested, including preparing and submitting priority service requests and keeping you updated.
  • Legitimate interests — to respond to enquiries, operate and improve our website and services, keep records, and protect against fraud and misuse. We balance these interests against your rights.
  • Consent — where you opt in to marketing communications or to non-essential cookies. You may withdraw consent at any time.
  • Legal obligation — to comply with our accounting, tax and other legal duties.

5. Who we share your data with

We do not sell your personal data. We may share it with:

  • Relevant authorities — such as UK Visas & Immigration / the Home Office, where this is necessary to carry out the service you have asked us to perform.
  • Service providers (processors) — including our website hosting, email, secure file storage, analytics and payment providers, who process data on our behalf under written agreements.
  • Professional advisers — such as our accountants and legal advisers, where necessary.
  • Authorities and regulators — where we are required to do so by law.

6. International transfers

Some of our service providers are based outside the United Kingdom. Where your personal data is transferred outside the UK, we ensure an appropriate safeguard is in place — such as a UK adequacy decision, the UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses.

7. How long we keep your data

We keep your personal data only for as long as necessary for the purposes set out in this policy. In general:

  • Enquiry and marketing data is kept until you ask us to delete it or unsubscribe.
  • Client and case records, including documents you upload, are kept for the duration of your matter and for a reasonable period afterwards.
  • Financial and transaction records are kept for at least six years to meet our tax and accounting obligations.

8. How we protect your data

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. Documents you upload are stored securely and are accessible only to authorised personnel. No method of transmission over the internet is completely secure, but we work to protect your data and review our measures regularly.

9. Your rights

Under the UK GDPR you have the right to:

  • be informed about how we use your data;
  • access the personal data we hold about you;
  • have inaccurate data corrected;
  • have your data erased ("right to be forgotten") in certain circumstances;
  • restrict or object to our processing;
  • data portability; and
  • withdraw consent at any time where we rely on consent.

To exercise any of these rights, email us at hello@atlaspriorityservices.com. We will respond within one month. There is normally no charge.

10. Cookies

Our website uses cookies and similar technologies. Please see our Cookie Policy for details of what we use and how to manage your preferences.

11. Marketing

We will only send you marketing communications where you have asked us to or where we are otherwise permitted to do so. You can opt out at any time by using the unsubscribe link in our emails or by contacting us.

12. Children

Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal data relating to children.

13. Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page shows when it was last revised. Please check back periodically.

14. Complaints

If you have a concern about how we handle your personal data, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.